Refund & Cancellation
Future Mobility Media Pvt Ltd works to ensure that paid subscribers and clients of its many products—magazines, conferences, seminars, and so on—do not suffer any losses as a result of technological difficulties during the payment process.
Ideally, all payments to Future Mobility Media should be done using payment gateways on its website. The following are the circumstances under which a policy refund to the client may be allowed:
- Multiple technical errors resu
lting in the debiting of the c ustomer’s card or bank account . - Excess amount debited in one transaction as a result of a human or technical error. We will reimburse the overage, less any fees assessed by the payment gateway.
- If the necessary cash is taken from a customer’s card or bank account, but the service or product registration is not successful. In certain circumstances, clients may, nevertheless, request that our staff manually complete the registration by sending an email notification to Future Mobility Media (info@futuremobilitymedia.com) together with any necessary supporting documentation. Consumers who would like a refund can do so by providing the transaction number and, if applicable, the original payment receipt that was printed at the time of purchase. Prior to a refund, payment gateway fees and any other applicable taxes will be subtracted from the total amount paid.
- The application will be manually processed, and if the claim is confirmed to be correct, the excess amount collected will be repaid electronically following verification. Generally, depending on the bank’s policy, it can take anywhere from one to two weeks for the money to appear in your account.
Under the following conditions, the company will not be held accountable or liable for any losses resulting from failure to follow any instructions related to the payment:
- If the payment instructions issued by you are invalid, incomplete, or inaccurate and are delayed, or if there are not enough funds or limits in the remitter’s account to cover the amount specified in the payment instructions.
- If your bank or the National Clearing Code (NCC) decline to honour the payment instruction(s) or take too long to do so
- Events outside of the company’s control, such as fires, floods, natural catastrophes, bank strikes, power outages, malfunctioning computer or phone lines, etc.
- If the payment cannot be processed for any reason, a notification will be sent via email to the relevant party.
- The company reserves the right, at its sole discretion and without penalty, to decline to provide any of its services or products to a customer, regardless of whether payment has been received. In such instances, the payment will be refunded to the concerned party, excluding any payment gateway charges.
- Any disputes will be resolved in accordance with the provisions of the Indian Arbitration & Conciliation Act, 1996, individually. However, consolidation of disputes with claims or controversies involving other parties will not be permissible in any arbitration.