GaragePlug, a company specializing in automotive service digitalization, has announced its acquisition of Freshreview, a leading AI-based reputation and review management platform. This strategic acquisition marks a significant forward in addressing one of the service industry’s major challenges—its persistent reputation problem.
GaragePlug a global leader in automotive digital, enterprise service networks with its-driven Operations Platform. Its AI-centric approach enables service centers to operate with unmatched efficiency,, and scalability, ensuring stay ahead in an evolving while delivering superior customer. Freshreview is a leading AI-based reputation review management platform, helping automotive brands convert online reviews into growth levers.
This strategic acquisition represents deep integration: By merging with GaragePlug, Freshreview seamlessly integrates into GaragePlug’s robust Connected Platform, eliminating the complexity of a standalone. This enables auto service enterprises to manage, marketing, and reputation in a single platform, significantly reducing setup times and enhancing customer trust and loyalty. By combining AI-powered review management with connected service center operations, GaragePlug’s expanding AI roadmap benefits from Freshreview’s expertise in real-time sentiment analysis, review, and AI-driven review-to-video features
Speaking on the occasion, Bhavya Purana Hosadurgam, Founder – Freshreview, said “The truth is, people pick service centers based on trust. If your online reviews are not credible or easy to find, you are invisible. By integrating with GaragePlug, we are making reputation management an effortless part of every automotive service workflow.”
Elaborating further, Shubhra Srivastava, CEO – GaragePlug said, “Auto service is all about trust—once customers find a reliable workshop, they usually stick around. But these days, trust depends heavily on online reputation, which a lot of brands ignore. With Freshreview in GaragePlug’s AI roadmap, feedback and review collection become a breeze, turning happy customers into brand ambassadors and helping service businesses grow faster and smarter.”
Emphasizing the synergy in the acquisition, Prasanna, Managing Partner – Upekkha, closely associated with both the AI Saas Companies, stated, “Freshreview is a fantastic addition to the vertical AI suite that GaragePlug are building. Garageplug will help their customers grow faster and deliver superior service as well.”
Both teams have declared this acquisition as. Freshreview’s entire team will integrate into GaragePlug’s engineering and product divisions, ensuring a seamless for existing clients. Going forward, service centers will have a fully platform that combines operations, marketing and advanced reputation management thereby enhancing customer satisfaction and increasing revenue.