🚍 Fresh Bus Unveils “My Journey View” — India’s First Human-Centered Digital Travel Companion
Imagine stepping onto a bus where everything is already taken care of — your boarding point, live location, captain’s contact, and even what’s next after you reach.
Fresh Bus, India’s pioneering all-electric intercity bus service, is part of a broader shift towards cleaner urban mobility, as seen in initiatives like Cityflo’s recent deployment of an EV fleet in Delhi, is now making that vision a reality.
Introducing My Journey View — a first-of-its-kind digital travel companion that gives passengers total clarity and control. There’s no app to install, no confusion, and no “where is my bus?” anxiety.
Just seamless, stress-free travel — from booking to destination.
🌟 Designed for How You Actually Travel
Unlike most operators that focus only on the booking process, Fresh Bus went a step further. They studied the entire journey — from the moment you reserve a seat to when you reach your final stop.
Passengers often feel anxious after booking — wondering about pickup points, real-time updates, or how to share the trip with family.
That’s where My Journey View steps in.
You receive a simple, mobile-friendly timeline that includes:
- Confirmed ticket details
- Visual guide to the boarding point
- Captain’s contact number
- Live bus tracking
- Information about meal halts and onboard amenities
- Final drop-off location
- And even a quick feedback form after the trip
In addition, you can instantly share this journey link with friends and family — especially helpful if you booked the trip for someone else.
🧠 The Psychology of Calm Travel
So, why does it matter?
Udbhav Mishra, Head of CX Strategy at Fresh Bus, explains:
“While booking platforms have evolved, the majority of customer queries come after the ticket is booked. People feel uncertainty. My Journey View eliminates that by giving a clear, visual timeline — making travel calm, connected, and informed.”
Furthermore, it empowers users who aren’t tech-savvy, making digital travel more inclusive.
📈 Real Results That Prove It Works
The impact has been clear and measurable.
- 📊 Net Promoter Score (NPS) rose from 48 to 62
- 📉 Missed bus incidents dropped significantly
- 📞 Customer support queries reduced by 49%
- 😌 Pre-boarding anxiety-related questions fell by over 80%
As a result, Fresh Bus not only enhanced customer satisfaction but also improved operational efficiency.
💡 Built for the Future of Travel
Fresh Bus is already setting a new benchmark in electric intercity mobility across South India. Now, with My Journey View, they’ve gone beyond transportation — crafting a smarter, more human travel experience.
Sudhakar Chirra, Founder & CEO, says:
“My Journey View is more than just a tech feature. It reflects our belief that travel should feel personal, simple, and joyful. This is one small but meaningful step toward that vision.”
Moreover, by reducing friction in the customer journey, Fresh Bus is building deeper trust with every ride.
🚀 Try It Yourself
There’s no app to download. No learning curve.
Just book your ticket, and your personal My Journey View link will be sent via SMS and WhatsApp — ready to guide your journey from start to finish.
In addition, users on the Fresh Bus mobile app can experience the full richness of this unified journey experience.
✨ Fresh Bus: Because great journeys aren’t just about where you go — but how you feel along the way.