The leading location data and technology platform, HERE Technologies, announced that SAP’s AI-enabled Field Service Management solution will now utilise HERE Matrix Routing to power predictive routing functionalities. Consequently, businesses that use SAP Field Service Management to manage service worker job assignments stand to gain increased productivity, lower costs, a more environmentally friendly method of operation, and better customer satisfaction.
Unlocking new levels of efficiency, cost savings and sustainability while enhancing the customer experience
Field service operations are streamlined and optimised with SAP Field Service Management. With the help of the solution, companies can effectively manage their field service workforce and make sure that technicians are dispatched quickly and efficiently to handle maintenance, repairs, installations, and other service-related tasks. SAP Field Service Management now has more sophisticated, high-performance, and scalable routing capabilities thanks to the HERE Matrix Routing API integration. This allows businesses to calculate multiple routes at once and predict accurate estimated times of arrival (ETAs) because of the fast response times. This helps them to maximise schedules, cut down on travel time, and make the most use of the resources that are available to them in order to streamline their field service operations.
Key benefits of the enhanced solution include:
- Efficiency in field services: work assignments are maximised by reducing travel and idle time by using HERE’s historical and current traffic data, which maximises overall operational efficiency.
- Cost savings: By minimising travel time, fuel consumption, and overtime costs, operating costs are greatly reduced.
- Better operational sustainability: Field service operations are getting better with less energy use and travel time.
- Better customer experiences and satisfaction: accurate calculation of appointment windows results in timely service delivery and higher customer satisfaction.
“By integrating HERE Matrix Routing with SAP Field Service Management, field service providers have the tools they need to better maximize operational efficiency, reduce costs significantly and make their operations more sustainable,” said Gino Ferru, SVP and General Manager of EMEA at HERE Technologies. “Our advanced routing algorithms as well as real-time and historical traffic data allow us to precisely estimate future travel times. This ensures that field technicians can spend more time on-site and less time on the road, directly translating into cost savings and increased productivity.”
SAP and HERE have a long-standing collaboration. Numerous SAP solutions, such as SAP Transportation Management, SAP Global Track & Trace, SAP Sales & Service Cloud Dynamic Visit Planning, and SAP data quality solutions, are integrated with maps, data, and location services from HERE.